---
title: "Customer Accounts Hub Integration"
url: "https://fileflare.io/docs/customer-accounts-hub/"
description: "Set up the Customer Accounts Hub integration to show digital downloads in Shopify customer accounts."
published: "2026-03-27T11:57:26+00:00"
modified: "2026-05-01T17:02:47+00:00"
---

Customer Accounts Hub (CustomerHub) is a Shopify app for customizing customer account pages — and Fileflare integrates with it directly so digital downloads appear inside CustomerHub’s account UI without any code changes.

Requires the Fileflare Premium plan (for customer-account downloads) and the [CustomerHub Shopify app](https://apps.shopify.com/customerhub). The integration uses CustomerHub’s PowerUp system — no theme code edits needed.

## When you’d use this

- You’re already using CustomerHub for customer accounts and want digital downloads to live alongside your other account features.
- You want to skip Shopify’s classic account theme code and use CustomerHub’s flexible builder instead.
- You want a “View all downloads” link in CustomerHub’s main account menu.

## Setup

### 1. Enable customer account downloads in Fileflare

1. In Fileflare, go to **Settings** → **Checkout settings**.
2. Enable **Display download links on the customer accounts order page**.
3. Save.

### 2. Pick a method in CustomerHub

Two options — they can be combined. Option A puts a single “View all downloads” link in CustomerHub’s main account menu (cross-order view). Option B puts the per-order download box on each individual order page.

### Option A: “View all downloads” link in the main account menu

1. In CustomerHub, click **Customize**.
2. Scroll to **Build your Account Menu**.
3. Click **Custom Link**.
4. Name it (e.g., “Access downloads”) and set the URL to `/apps/digital-downloads`.
5. Save.

When customers click the menu item, they land on Fileflare’s “View all downloads” page showing every download from every order.

### Option B: download box on each order page

1. In CustomerHub, go to **PowerUps**.
2. Find Fileflare and click **PowerUp**.
3. Toggle on, save.

Now each order page in CustomerHub shows the Fileflare download box for that order’s digital assets. Styling inherits from your CustomerHub theme.

## Test it

Place a [test order](/docs/test-orders/), log into the test customer’s account in CustomerHub, and verify downloads show up in the place(s) you configured.

## Common issues

- **PowerUp not showing** — confirm Fileflare is on the Premium plan and the customer-account-downloads setting is enabled.
- **“View all downloads” link works but order pages are empty** — Option A and Option B are independent. Enable the PowerUp (Option B) for per-order download boxes.
- **Customer logs in but sees no downloads on order page** — check the order’s payment status is **Paid**, and that the products in the order have assets attached in Fileflare.

## Keep learning

- [Customer account downloads (overview)](/docs/customer-account-downloads/)
- [Froonze integration](/docs/froonze-integration/)
- [Customize the download box](/docs/customize-download-box/)