--- title: "Reset download limitations for an order" url: "https://fileflare.io/docs/how-to-reset-the-download-limitations-for-an-order/" description: "Reset download limits for a customer's order so they can re-download files they've already accessed." published: "2026-03-27T04:08:27+00:00" modified: "2026-08-17T21:40:41+00:00" --- If a customer hits a download limit (count, IP, expiration) and you want to give them access again, you can override the global limits on a single order without changing the global setting for everyone else. Useful for one-off “I lost my files” or “my IP changed” support cases. Available on all plans. Per-order overrides apply to all download links on that specific order — they don’t affect any other order or change your global defaults. ## When you’d use this - A customer hit the download limit and you’ve verified they’re legitimate. - A customer’s IP changed (mobile network, VPN) and they hit the IP limit. - An order expired before the customer could download, but you want to extend access. - A bot or virus scanner pre-clicked the link and consumed the customer’s limit. ## Reset limits for one order 1. Open Fileflare from your Shopify Apps menu. 2. Go to **Orders** and click the order number. 3. Find the **Access & limits** card. It opens with a summary of the limits actually in effect for this order — for example, “2 downloads per asset”, “Unlimited IP addresses per asset”, “Never expires”. 4. Tick **Override defaults**. Three fields expand below, starting from those same effective limits: **Downloads per asset**, **IP addresses per asset**, and **Expires on**. Where a limit is unlimited the field is simply empty and reads *Unlimited*; where there’s a number in effect, that number is in the field. 5. Adjust what you need: a higher number in **Downloads per asset**, more slots in **IP addresses per asset**, or a date in **Expires on** (typed as `YYYY-MM-DD`). 6. Click **Save** in the save bar that appears at the top of the page. The customer’s existing download links work again immediately — no need to resend the email. The new limits override the global limits for this order only. ![The Access & limits card with Override defaults ticked, showing the Downloads per asset, IP addresses per asset, and Expires on fields](https://fileflare.io/wp-content/uploads/2026/08/fileflare-override-order-limits.png) ### The override never changes your limits on its own The fields seed from whichever limits are actually in effect, so ticking **Override defaults** never changes what the customer can do — it only makes the numbers editable. If your store’s global limit is 10 downloads, the field starts at 10. If the order already carried a custom limit, that’s what you’ll see. This is worth knowing if you use overrides regularly: the box is safe to tick while you think about it, and safe to untick again to fall back to your global defaults. ### Clear an expiration date Once there’s a date in **Expires on**, a **Clear** button appears beside the field. Clearing the date removes the expiry for this order, so its links never go cold — handy for a press link or a partner file you want to stay live. (With no date in the field there’s nothing to clear, so the button isn’t there — the order simply never expires.) ### Set a limit on one file Overrides in the **Access & limits** card apply to every file on the order. To cap a single file instead, open the **⋯** menu on its row in the **Downloads** card and choose **Set download limit**. Leave that field blank and the file falls back to the order’s limit. ## Fields you can’t edit **IP addresses per asset** and **Expires on** are plan-gated. If your plan doesn’t include one, the field shows a lock — click it and Fileflare tells you which plan unlocks it. **Downloads per asset** is editable on every plan. See [Download limitation settings](/docs/download-limitations/) for what each limit does. ## What customers see when they hit a limit When a customer hits any limit, they see a page (styled to your Shopify theme) explaining why they’re blocked. The message text is configurable — see [Customize restriction messages](/docs/customize-restriction-messages/). Blocked orders are different: those customers see no download links at all, just your “access restricted” message. Use [block and unblock downloads](/docs/block-downloads/) if you’ve verified the order is genuine. ## Common issues - **The override fields are greyed out even though the box is ticked.** Access is blocked on this order. Unblock it first (**Unblock access**, at the bottom of the same card), then edit the limits. - **I ticked the box and my numbers didn’t change.** That’s the intended behavior — the fields start from the limits already in effect. - **I want the order back on my global defaults.** Untick **Override defaults** and save. ## Keep learning - [Download limits, IP, and expiration settings](/docs/download-limitations/) - [The digital order page](/docs/digital-order-view/) - [Customize restriction messages](/docs/customize-restriction-messages/) - [Block and unblock downloads](/docs/block-downloads/)