PDF stamping and viewing

• PDF stamps now display Tamil text correctly. Buyer names and other stamp text in Tamil keep their vowel signs and letter combinations in the right order, and long stamp lines wrap neatly onto the next line instead of running off the page.
• Your online PDF viewer keeps its layout on every theme, even when your theme’s styles would normally interfere, so your customers get the same reading experience wherever you send them.

Fixes & improvements

• Connecting your own storage bucket works with more setups. Fileflare now accepts buckets that use separate CORS rules for uploads and downloads, and the connection test completes even when your access key isn’t allowed to read the bucket’s CORS settings.
• When you bulk attach files by CSV and the file has column headers but no rows, Fileflare tells you right away so you can fix the file and try again.
• Customer data requests now include customers who only received download links. When a customer asks for their data or to be forgotten, Fileflare covers files they were granted access to without placing an order, as well as their orders.

Easier catalog and order work

• The Products page now lets you sort columns, use the full table width, and move through 50 products at a time.
• Attach files in bulk with a guided CSV import. Download a template, follow the import’s progress, and find your latest results on the Products page. Fileflare keeps attaching files if you close the window.
• Search, filter by date, and sort on the rebuilt Orders page. The order-date column and payment badges are easier to read at a glance.

Storage and PDF stamping

• Choose your storage provider and region when connecting your own S3-compatible bucket. Fileflare checks the bucket’s CORS settings during setup so you can resolve upload permissions before saving.
• Japanese and Korean characters in PDF stamps use a matching fallback font when your chosen font lacks them, so buyer names remain readable.
• Open Sans is available in the PDF stamp template’s font picker.

A rebuilt asset library

• Find and manage assets faster. The new Assets table adds All, Files, URLs, and Scheduled tabs; a file-type filter; sortable columns; and clearer On products and On orders counts.
• Bulk-attach assets with Shopify’s product picker. Select several assets, then search, filter, and attach them to up to 50 products at a time using Shopify’s familiar picker.
• Add files and URLs from one place. The new Add assets button handles both uploads and URL assets.

Regional formatting

• Dates, prices, numbers, and file sizes now follow your Shopify store region, while times continue to follow the time zone in your Fileflare account settings.

Fixes & improvements

• Download-page messages now stay readable on dark storefront themes, including expiration, download-limit, sign-in, and rate-limit messages.
• Download emails, fulfillment steps, and product syncs now run more dependably by preventing occasional background jobs from being dropped.

Fixes & improvements

• Audio plays on your download page even when downloads are turned off. If you use streaming-only mode, customers can now listen to MP3s, WAVs and other audio files right in the download page’s built-in player. Audio streaming also works on its own now, whether or not you’ve enabled in-browser video.
• Download-page messages look like the rest of your store. When a customer opens an expired, used-up or invalid download link, the message now appears inside your storefront’s theme instead of on a separate Fileflare page.
• Tighter checks around download links and plan changes. Download link requests have tighter checks, so older-style order links are rejected immediately if order IDs don’t match your store, surfacing faster errors.

Support from the Shopify mobile app

• Send us a message without leaving Shopify mobile. Support now opens as a simple in-app form on your phone, and our reply arrives by email. Live chat continues to work as before on desktop.

Fixes & improvements

• Download Delivery settings now includes an Add customer account blocks button that takes you straight to the right place in Shopify’s customer account editor.
• After Shopify confirms a plan change, Fileflare returns you to the page where you started the upgrade.
• Interrupted parts of a large upload retry automatically before the upload is reported as failed.
• Starting an S3 import before choosing a default storage location takes you to the setting you need, with a clear explanation of the next step.
• Customers do not receive a file-update email when that file was removed before the message could send.

Attach files from your library

• Pick an existing asset from the Shopify order page. Search your Fileflare library, choose one or more files, and attach them to the order without uploading them again. Attaching files to individual orders is available on the Basic plan and above.

Fixes & improvements

• Every purchased product now appears on the order’s Downloads card, including products that don’t have a file attached yet.
• The email action says “Send” until the customer has received their first download email, then switches to “Resend.”
• Empty files are caught as soon as you select them, so you can choose the right file before an upload starts.
• Downloads at checkout and in the customer account retry automatically after a brief connection hiccup, so customers aren’t left waiting on a stalled panel.

A real PDF reader for your customers

• PDFs you offer as view-only now open in a proper reader on your storefront. Customers page through the document with zoom, and long files load quickly even on a phone. In-browser viewing is available on the Premium plan.

Fixes & improvements

• Downloads now start right in the page your customer clicked from, so they stay put while the file comes down — and if there’s something to tell them, like a download limit or an expired link, the message lands in front of them. Customers on iPhones, and anyone opening your links inside another app’s browser, will notice this one most.
• Stamped PDFs are ready for the print shop, and speak more languages. Fonts are embedded directly in the file, so your stamps pass the preflight checks print shops run — and names in Cyrillic, Greek, Vietnamese, Hebrew, and extended Latin stamp accurately.

Audit records in the click of a button

• Create an audit record in seconds for any order. Open any digital order and you can now pull a printable record of exactly what happened — every download, every email, who it went to, and when. Useful when a customer disputes a charge or you need to show a file was delivered.
• The order view now opens with the numbers you actually want. A stats strip across the top shows downloads, emails, and file counts at a glance.

Fixes & Improvements

• Product files and order-specific files now live in one “Downloads” card. Everything attached to an order — whether it came from the product or you added it yourself — is in one place, grouped and countable.
• Deliver an order as a link, straight from the Shopify order page. The Upload & attach file window now takes a URL as well as an upload, so a Drive or Dropbox link no longer means a detour into the app. Available on plans that include attaching files to orders.
• Buttons in Fileflare’s windows now work properly in the Shopify mobile app. Attaching files, setting download limits, and changing plans all work from your phone.

The new digital order page

• Everything about an order now lives on one screen. Focused cards cover the customer and the address Fileflare delivers to, the access limits in effect, the files that came with the products they bought, and the files attached to that order alone.
• A timeline of every download and every email. One chronological feed answers “what actually happened with this order?” — downloads and delivery emails together, filterable down to an individual file.
• Attach and detach files right on the order: upload something new, pick from files you’ve already added, or paste in a URL — no detour through the assets page. Custom access limits for a single order start from the limits already in effect, so switching to a custom limit keeps your numbers and simply makes them editable.
• Resend the download email straight from the order page, or from the Fileflare block on the Shopify order itself. On mobile, that action now carries a resend icon so it reads at a glance.
• Opening “View digital order” from a Shopify order now brings that order into Fileflare if it isn’t there yet, generating its download links and sending the customer their email.

Fixes & improvements

• If you deliver email through your own SMTP server, Fileflare now tells you what specifically failed, what to do about it, and when it last happened — plus an alert on your dashboard so you catch it the same day. Verification links are single-use and expire after 30 minutes.
• More reliable loading of Fileflare inside the Shopify admin, especially for stores that were seeing occasional “couldn’t verify request” errors.

New capabilities

• Attach and detach files by Shopify product ID. The public API now accepts Shopify product IDs — numeric or GID — on attach and detach requests, resolves each one to its parent product so attachments cascade to every variant, and reports attached or not_found per product in the response. The products endpoint also takes a new include_parents parameter when you want parent rows included.

Fixes & improvements

• Position offsets on PDF stamp templates adjust from the stamp’s default position, and placement is clamped so a stamp always stays on the page. If you’ve used offsets to nudge a stamp outward, it’s worth a quick look at those templates to confirm the placement you want.
• Back buttons across Assets, Products, Variants, and Orders return you to the page you came from, so you keep your place while browsing between them.
• CSV imports check your file’s structure up front and tell you exactly what needs fixing, so a formatting slip is a quick edit instead of a guessing game.

Better downloads on iPhone and iPad

• Previews don’t count toward download limits. Safari on iOS often previews a file before the customer actually saves it. Fileflare recognizes those previews, so only a real save uses a download.
• Save instructions for iOS shoppers. The download page now shows iPhone and iPad customers a short, expandable guide to saving files on their device. Edit the wording — or remove the section — under Settings » Branding » Digital Delivery page.

Fixes & improvements

• Dashboard demand stats now reflect real customer activity — your own test downloads are excluded from the counts.
• Stamped PDF downloads are delivered more reliably, including when previewing a stamp template.
• The checkout pages editor in Download Delivery settings now shows a clear message when text exceeds the length limit.

New capabilities

• Smarter delivery for partially paid orders. When an order is only partially paid, Fileflare now delivers downloads just for the items that have been paid for, so customers get exactly what they’ve purchased.

Fixes & improvements

• A smoother sign-in for customers. Shoppers who aren’t logged in are now sent straight to your store’s login page when they go to access their downloads, making it easier to reach their files.
• More accurate download access limits. Limits based on IP address now identify each visitor more precisely, so your access rules apply exactly as you intend.
• Faster, more accurate storage usage. Your storage totals now update quickly and reliably across your dashboard and asset lists.