Best practices & help guides for using Fileflare

  • Billing

    Manage your Fileflare subscription — plans, pricing, storage limits, cancellation, and account-level settings.
  • Getting Started

    Install Fileflare, set up your first digital products, and configure the essentials to start selling.
  • Email & SMTP

    Set up custom email delivery with SMTP providers like Resend, Brevo, SendGrid, Postmark, and more. Customize email templates and manage delivery settings.
  • Products & Files

    Upload, manage, and attach digital files to your Shopify products. Covers bulk uploads, CSV imports, URL assets, file replacement, and product syncing.
  • Customer Accounts

    Give customers access to their downloads through Shopify customer accounts, including legacy and new account setups and third-party account app integrations.
  • Orders

    Manage digital orders — generate download links, reset download limits, handle fraudulent orders, and import historical orders.
  • Branding

    Customize the look and feel of your download experience — email templates, download page styling, PDF stamping, language and text settings, and CSS overrides.
  • Delivery & Downloads

    Configure how customers receive their files — download pages, checkout downloads, email delivery, download limits, release dates, and fulfillment settings.
  • Troubleshooting

    Diagnose and fix common issues with downloads, email delivery, file uploads, fulfillment, and customer account access.
  • API

    Technical reference for the Fileflare REST API — authentication, endpoints, and integration guides for developers.