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Order management

Order management

Manage digital orders — generate download links, reset download limits, handle fraudulent orders, and import historical orders.

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Deliver personalized digital filesAttach personalized files directly to a specific Shopify order in Fileflare — upload a new file, pick one from your library, or paste a URL, right on the order.
Import all orders from historyImport your store's existing Shopify order history into Fileflare so past customers can access their files.
Generate a download linkGenerate a shareable download link by creating a free order, useful for manual distribution.
Deliver free digital samplesDeliver free digital samples to customers using ListLander signup forms or a free $0 Shopify product with Fileflare.
Auto-fulfill digital productsAutomatically mark digital line items as fulfilled in Shopify orders. Covers setup, fulfilling without files, and what to do when a digital line stays unfulfilled.
Order activity timelineRead the timeline on a Fileflare order to see every download and every delivery email in one chronological view — and filter it down to a single file.
The digital order pageA tour of Fileflare's digital order page — the customer and their delivery email, the access limits in effect, the files on the order, and the full activity timeline, all…
Fileflare on the Shopify order pageFileflare's Digital downloads block sits on the Shopify order page, showing delivery status at a glance and letting you resend the download email or attach a file without opening the…
The order audit reportA printable delivery record for a single order — every download, with the time, file, IP address, and device — for answering a chargeback or a delivery dispute.