Deliver personalized digital files

Sometimes a customer needs a one-off file unique to their order — a customized PDF with their name, a personalized illustration, a contract with their details. Fileflare lets you attach files directly to a specific order so only that customer receives them, without affecting any other order.

When you’d use this

• You sell a personalized product (custom-named PDF, signed certificate, customized course material).
• A customer asked for a specific file as part of their order (e.g., a custom resolution of an illustration).
• You’re delivering a one-time file unique to that order — a contract, a license, a bonus.
• You replaced a customer’s file with a corrected version after the order was placed.

How to attach a file to an order

1. In Fileflare, go to Orders and open the order.
2. Scroll to Products and assets.
3. Click Attach assets to order.
4. Pick the asset(s) from your library (or upload a new one).
5. Save.

The asset is now linked to this order specifically. The customer’s download page, customer-account view, and any newly-sent email will include it.

Notify the customer

Attaching a new file doesn’t auto-trigger a download email. To let the customer know, click Send email on the order page after attaching — they’ll get a fresh download email with the updated file list.

Common issues

• Customer didn’t see the new file — they may be viewing a cached email. Click Send email to send them a fresh one with the updated file list.
• I want to remove an order-attached file later — go back to the order page, find the asset in the Products and assets section, and click detach. It only removes from this order; other orders are unaffected.
• The file appears for past customers of this product too — that means you attached it to the product, not the order. Detach from the product and re-attach via the order’s Attach assets to order button instead.

Keep learning

• API: attach assets to an order
• Upload methods
• Resend the download email