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Account & billing

Account & billing

Manage your Fileflare subscription — plans, pricing, storage limits, cancellation, and account-level settings.

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Is it really free unlimited bandwidth?Fileflare includes truly free unlimited bandwidth with no hidden charges, regardless of how much you use.
Multi-store discountsFileflare offers multi-store discounts of 10–35% off for merchants running multiple Shopify stores.
Upgrade or Downgrade PlanUpgrade or downgrade your Fileflare plan, and understand how plan changes affect your features and billing.
Transfer data between accounts?Data cannot be transferred between Fileflare accounts due to Shopify's per-store API architecture.
How to disable/deactivate FileflareHow to temporarily disable digital download delivery with Fileflare for troubleshooting or migration.
UninstallHow to completely uninstall Fileflare from your Shopify storefront.
Cancel SubscriptionCancel your Fileflare subscription and understand what happens to your data and customer access.
Why charged after cancelling?Understand why you may see a Fileflare charge after cancelling, due to Shopify's billing cycle timing.
Data reports and exportsRequest a one-time export of your Fileflare products, assets, and attachment relationships through support.