Fileflare can export your full asset and attachment data if needed through our support channel.
If you need a simple audit of your attachment relationship, you can do that by filtering your products list in Fileflare; a full export is helpful if you need to transfer assets to a new business owner, feed information into a data warehouse, or migrate to a new platform.
Available to all plans. Your data is yours, we will export it on request.
When you’d use this
- You’ve sold your business and want to transfer digital assets to a new owner.
- You’re handing a store off to a client and want a record of the digital catalog.
- You want to migrate to a new platform.
- You want to feed Fileflare data into a spreadsheet workflow or BI tool.
How to export
- Open Fileflare and choose Support.
- On desktop, start a chat with our team. In the Shopify mobile app, complete the support form instead; we’ll reply by email.
- Tell us which asset and attachment data you need. We’ll prepare the export and reply by email when it is ready.
- Note: For very large asset libraries, we may recommend a different transfer method, such as a temporary storage bucket you can copy or transfer. We’ll agree on an economical approach with you first.
What’s in the export
We will export data you request, typically assets and attachment relationships.
- Products — every Shopify product synced into Fileflare with attachment status.
- Assets — every uploaded file or URL asset in your library.
- Attachments — the mapping between assets and products/variants.
- Download stats — per-asset download counts and bandwidth.
Common issues
- Email never arrived — check the email address on your Shopify admin profile. The responses from our support team go there. Also check spam.
- Sheet shows fewer products than I have — Fileflare exports products it knows about. If you’ve recently created products in Shopify, give the sync a few minutes; otherwise see product sync troubleshooting.
- Want to schedule recurring exports — not currently supported. You can use the API to pull data programmatically.