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Uninstall

How to completely uninstall Fileflare from your Shopify storefront.

Beka Rice Avatar

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Beka Rice

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Uninstalling Fileflare cancels the subscription and deletes all your Fileflare data — assets, products, orders, settings. Shopify enforces a 48-hour data deletion window after uninstall. If you might come back, downgrade to the free plan instead.

Uninstall is destructive. Once Shopify sends the deletion request, your data is gone. If you’re temporarily closing the store, use the Pause & Build mode or downgrade to free — Shopify send uninstall events if you close your store, so you’ll lose your data.

When you’d use this

  • You’re permanently removing Fileflare and don’t need the data.
  • You’re switching to a different digital-downloads app and want a clean slate.
  • You’re closing the store for good.

Uninstall the app

  1. Shopify admin → Apps (or Apps and Sales Channels).
  2. Find Fileflare and click the three-dot menu → Uninstall.
  3. Confirm.

Shopify cancels the subscription immediately. Within 48 hours, Shopify sends Fileflare the data-deletion request and we wipe your data. Typically happens within a few hours.

Theme code cleanup

Fileflare doesn’t add theme code automatically. If you pasted any snippets manually during setup, remove them after uninstall to avoid orphan code in your theme. Common snippets:

Customer account download links — order page snippet

  1. Online Store → Themes → Actions → Edit code.
  2. Open customers/order.liquid (older themes) or main-order.liquid (newer themes).
  3. Find and remove the snippet — older builds:
<div id='digitalAssets'></div>

Newer builds (post-mid-2024) used a button-style snippet. Search for apps/digital-downloads and remove the surrounding <a>...</a> button block.

  1. Open main-account.liquid.
  2. Search for apps/digital-downloads and remove the surrounding link/button.

Custom CSS for the download box

Open your theme’s main CSS file (often base.css). Remove anything inside #digitalAssets { ... }:

#digitalAssets {
  --dda-color-100: #F7F9FC;
  --dda-color-200: #E2E7F0;
  --dda-color-400: #CBD2E0;
  --dda-color-600: #2D3648;
}

Custom CSS for the download page

In the same CSS file, remove anything referencing dda or fileflare selectors. See Custom CSS for the full set.

Shopify order confirmation email

  1. Shopify Settings → Notifications → Customer notifications → Order confirmation.
  2. Click Edit code.
  3. Find the section between <!-- BEGIN Fileflare code --> and <!-- END Fileflare code --> and remove it.
  4. Save.

Common issues

  • Customers say their downloads stopped working after I uninstalled — by design. Uninstalling deletes order records and asset associations. If you might need ongoing delivery, downgrade to free instead.
  • I uninstalled by mistake — can I recover the data? Before Shopify’s deletion request is processed, possibly. Contact us immediately. After deletion completes, no recovery is possible.
  • Theme code I added still works after uninstall — yes, the snippets reference Fileflare’s URL (/apps/digital-downloads). Without Fileflare installed, those URLs return 404. Remove the snippets to avoid broken links.
  • I want to pause without losing data — see disable Fileflare without uninstalling for the soft-cancel option.

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