If you cancelled Fileflare and saw a charge on your next Shopify invoice, that’s Shopify’s billing cycle catching up — not a continued subscription. Shopify bills app charges 30 days in arrears, so the invoice after your cancellation reflects usage from before you cancelled. Once that final invoice clears, no further charges.
Shopify, not Fileflare, manages app billing. Apps don’t receive payments directly from merchants — Shopify processes everything and pays the apps. Cancellations on the Shopify side stop charges; the app has no way to charge you separately.
Why this happens
Shopify’s billing cycle for apps works on a 30-day arrears schedule. Each invoice covers the previous 30 days, not the upcoming 30. So:
- Your invoice on (e.g.) May 5 covers app usage from April 5 to May 4.
- If you cancelled Fileflare on April 20, the May 5 invoice still includes Fileflare for April 5-20 (the period you used it before cancelling).
- The June 4 invoice would not include any Fileflare charge.
Confirm there’s no ongoing subscription
If you want to verify cancellation actually went through:
- Shopify admin → Settings → Billing.
- Look at Active subscriptions. Fileflare shouldn’t be listed.
- If it is, the cancellation didn’t complete — go back to Fileflare and re-cancel via Settings → Change your plan → Free.
Other reasons you might see a charge
- You re-installed the app and didn’t realize it auto-resumed at a paid tier — check Shopify Billing → Active subscriptions.
- You closed your store and reopened within 30 days — Shopify automatically unfreezes app charges on reopen.
- Multiple stores — make sure you’re cancelling on the right store. Each Shopify store has its own Fileflare subscription.
Common issues
- Invoice shows charges for a period after cancellation — that shouldn’t happen. Check the actual date range on the invoice; it’s almost always the cycle before cancellation. If genuinely after, let us know and we’ll dig in with Shopify support.
- I want a refund — refund requests go through Shopify support. Apps can’t issue refunds directly because Shopify holds the payment.
- I cancelled but Fileflare features still work — features lock when the cycle ends, not at the moment of cancellation. You may have access until the next invoice cycle. After that, paid features lock down to the free tier.