I’ve been using File Flare for a while now, and it’s a brilliant app. The customer support is exceptional! It completely solved an issue I was having with buyers sharing my PDFs—the discrete customer stamp feature puts their details right on the file, which stopped sharing in its tracks. Highly recommended!

Went through my extensive order history and pulled in all my pre-existing digital orders, which was something my older Download app couldn’t do… saved me a ton of time. Uptime is great, but support response when something does go wrong is even better.

I use this app to sell sets of Treasure Hunt Clues as PDFs. I like that I can replace a PDF and there is the option to notify previous customers. […] Good app. Good customer service.

All-round brilliant experience with this app so far. It has functionality that allow you to set up file downloads exactly as you want them and it all links with your Shopify store. Highly recommended for anyone who sells digital products.

I wish I could give 10 stars!! Every time I had a question, they replied quickly- with the same friendly, helpful, and informative tone each time. They truly went above and beyond to make sure everything worked perfectly.

Excellent app and outstanding support

We’ve been using Fileflare for many years to deliver ebooks and audio files through our Shopify store and have been very happy with it.

Recently, we experienced an email deliverability issue, and the support from Ian was exceptional. He was responsive, transparent about the cause of the problem, kept us informed about the fix, and followed up afterward to make sure everything was working properly. He also took the time to discuss options for improving our email delivery in the future without trying to push us into a more expensive plan.

Fileflare has been a reliable solution for our digital downloads, and it’s especially reassuring to know that there is such thoughtful and responsive support behind it.

Highly recommended.

I make my living selling ebooks and have for over a decade. I also managed software product managers and developers at Dell for many years. When I decided to move to Shopify finding the right platform for handling ebook delivery – both for me and my customers – was paramount.

I looked at ALL of the download apps and installed many as trials. It came down to [Fileflare] or Sky Pilot. Both are robust and both provided top notch support. In the end I went with [Fileflare] because 1) they had a critical feature that Sky Pilot lacked 2) once I understood why Sky Pilot lacked the feature it made it even clearer that [Fileflare] was a better choice for me and 3) Sky Pilot charges for bandwidth, [Fileflare] does not.

The missing feature was on-demand stamping. Sky Pilot cannot do on-demand stamping. They stamp the book and then save it for future downloads. That means 1) if your stamping changes or if you update the books you need to restamp every past sale you made and resave it. And, because Sky Pilot charges for bandwidth going to the AWS server they use, every time you have to update a book with a stamp you have to pay for bandwidth. I suspect they have bandwidth charges from Amazon they need to cover. That means that the fees they charge their customers aren’t totally in their control. That’s a red flag for me.

The fact that Sky Pilot’s architecture choices inhibited their ability to deliver what I consider a pretty fundamental feature for digital asset sales also concerned me regarding future capabilities. If you don’t need stamping, and bandwidth costs aren’t a concern, Sky Pilot (or another app) may be the right choice for you. The person I worked with at Sky Pilot was very responsive and really did try to find a solution for me. They are good people. Their app, though, had insurmountable issues for me.

[Fileflare] has delivered everything I’ve needed (and has some things I didn’t have on my list but I hope to take advantage of in the future). They continue to be incredibly responsive – always getting back to me very quickly (even when it isn’t normal work hours on their end) and they have proactively followed up with me to make sure issues are resolved (seriously – when is that last time that happened?!). I have been nothing but delighted with their solution and their service. Lots of bigger companies could take lessons from them on how to turn customers in to enthusiastic fans.

So, ya, five stars – because that’s the most Shopify will let me give them.

I have been using Fileflare for over a year now and I really love how it works. I would certainly recommend this as the best app for digital downloads on Shopify. Also their support team is great. They listen to you and help you if you need customizations and it just works like a charm. You can also connect it to your own file hosting if you want or you can use theirs. Also their pricing is actually the best that I found on Shopify.

Just love how this app works on digital products. I do sell knitting patterns and use the option of put the customer name and order number on the PDF file as well as limit on download.

Ian is always responsive and very helpful. He has been there since we migrated, helped answer all our questions, helped us migrate, and set up our store correctly… Strongly recommend this app.

This team and app is amazing! We needed some custom PDF stamping built out for our store… Ian and his team were able to go through and build out a new portion of their app for us! This, to us, was the ultimate customer service experience. It is so refreshing to be able to speak to an actual human, and not a robot as well.

Excellent customer support, the only app that meets my needs perfectly (high storange and bandwidth at a super affordable cost!)

I’ve been extremely happy with the support from Fileflare. Their customer service is outstanding. They respond quickly, provide personal support (no bots!), and you always communicate with the same person, which makes the whole experience so much easier.

What impressed me most is that they don’t close your support request until you’re completely satisfied and everything is working exactly as it should. They genuinely care about solving your problem instead of just giving a quick answer.

Highly recommended if you’re looking for an app backed by a team that truly cares about its customers.

Transitioned an extensive collection of digital products to Fileflare and couldn’t be happier! Most importantly, the customer experience is far better than our previous digital download platform. The backend interface is also easier to use, and their [app] allows us to handle everything within our Shopify admin.

I can’t praise this app enough! It’s easy to use and very straightforward. I love that I can manage a large library of digital products and the app handles it without slowing down.

Love this app. Customer service is super quick with response and is always ready to fix any issues in a timely manner. Nothing but positive experience with them so far.