Fileflare auto-syncs your Shopify product catalog so you don’t have to recreate products in two places. Most of the time it just works — products and variants appear in Fileflare shortly after you create them in Shopify. If a product is missing or the name is stale, you can trigger a manual sync.
Available on all plans. Auto-sync runs when products are created and on each order. Manual sync is available for the cases where auto-sync hasn’t caught up yet.
When you’d use this
- You created a new Shopify product and it’s not appearing in Fileflare.
- You renamed a product and Fileflare still shows the old name.
- You bulk-edited products in Shopify and want Fileflare to reflect the changes.
How auto-sync works
- On product creation: Shopify webhook → Fileflare adds the product immediately.
- On order placement: if a product is on an incoming order, Fileflare re-syncs it (latest name, variants, etc.). Throttled to once per 3 hours per product.
- Renames don’t auto-propagate — if you rename a product without an incoming order, Fileflare keeps showing the old name until manually synced or the product appears on a new order.
Manual sync options
Sync a single product
- Open Fileflare → Products.
- Click into the product.
- Click Sync product.
Throttled to once every 10 seconds per product. Pulls the latest data from Shopify immediately.
Sync the entire store
- Open Fileflare → Products.
- Click Sync all products.
Throttled to once every 30 minutes. Useful after a bulk product edit in Shopify.
Common issues
- Product I just created isn’t in Fileflare — wait a minute (the webhook is async). If still missing after a couple minutes, run Sync all products.
- Old product name showing — manually sync the product, or place a test order on it (will trigger an auto-sync).
- Variant count is wrong — same fix. Manually sync the product.
- Deleted product still showing in Fileflare — by design. Past orders need access to the product’s assets, so Fileflare retains deleted products. See deleted products and assets.
- I synced everything but a product is still missing — check it’s actually published in Shopify (drafts and archived products may not sync). Check the product is on a sales channel that includes the Shopify Online Store.