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Add digital content URL to storefront

Add the Fileflare download page URL directly to your Shopify storefront or product pages.

Beka Rice Avatar

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Beka Rice

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Fileflare’s customer download page lives at a special URL on your store’s domain: /apps/digital-downloads. You can paste this URL anywhere on your store — main navigation, customer account menu, inside a product description, even an email — and customers who click it land on a personalized download page showing all their orders’ files.

Available on all plans. The URL requires the customer to be logged into their Shopify account (so Fileflare can match them to their orders). For non-logged-in customers, it redirects to login first.

When you’d use this

  • Adding a “My downloads” item to your customer account navigation.
  • Putting a “Access your purchases” button in your store’s main menu.
  • Linking from a product description so customers know where to come back.
  • Adding to a follow-up email (e.g., a Klaviyo flow) where you want a single CTA to “go get your files”.

The URL

/apps/digital-downloads

Use this relative URL when linking from inside your Shopify store — main nav, theme files, page content. The browser resolves it against your store’s domain automatically.

Use the absolute version when linking from outside your store — emails, marketing sites, partner platforms:

https://your-store.com/apps/digital-downloads

Common places to put it

  • Store main navigation: add a “My Downloads” menu item linking to the URL. Customers click → log in (if not already) → see all their purchases.
  • Customer account menu (CustomerHub, Froonze): see CustomerHub and Froonze integrations.
  • Product description: useful if your products mention “you can re-download anytime” — give them the link.
  • Marketing / nurture emails: in your post-purchase flow, link to the URL so customers can find their files without you re-sending the original email.
  • Inside a digital product: if you ship a PDF or video that says “find more downloads here”, paste the absolute URL.

How it works

The URL is a Shopify “app proxy” route that Fileflare handles. When a customer visits:

  1. Shopify checks if they’re logged in. If not, redirects to your store’s login page first.
  2. After login, Shopify forwards the request to Fileflare with the customer’s identity.
  3. Fileflare looks up all orders for that customer email and renders a download page listing every digital file they’ve purchased across all orders.

Common issues

  • Customer clicks and gets a 404 or password page — the storefront has password protection enabled (the pre-launch gate). See password page issue.
  • Customer logs in but the download page is empty — the customer’s email on the order doesn’t match the email they’re logged in with. Update the order email in Shopify to match.
  • I want this to bypass login — not possible. Login is required to identify the customer. If you want a no-login download surface, use the order-specific download URL from the email instead.
  • I have a multi-domain store and the URL doesn’t work on a secondary domain — the app proxy only attaches to the primary store domain. Always use the primary store URL when generating absolute links.

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