If a customer needs the download email re-sent — they deleted it, never received it, or you fixed a typo in their email address — you can trigger a fresh send from any order page in Fileflare. The same flow works for any of the three Fileflare emails (initial delivery, file replacement, pre-order release).
Available on all plans. Resending sends the same template to the customer’s current email on file. If the email address was wrong before, fix it on the Shopify order first, then resend.
When you’d use this
- A customer says they never got the download email — and after troubleshooting, you want to manually re-trigger.
- You corrected a typo in the customer’s email address on the Shopify order.
- The customer accidentally deleted the email and wants it again.
- You disabled Fileflare emails (via the Emails setting) but want to manually send for a specific order.
- You replaced a file (via Update files) and want to send a fresh email to one customer rather than triggering the bulk replace email.
How to resend
- Open Fileflare from your Shopify Apps menu.
- Go to Orders.
- Click the order number.
- Find the Resend email button (or Send email if no email has been sent yet for this order).
- Click it. Fileflare sends the email immediately to the customer’s email on file.
There’s no rate limit — you can resend the same order multiple times if needed. Each resend is logged in the order’s email history if you have email tracking enabled.
What gets sent
The resend uses the same template you have configured in Settings → Email templates. The download links in the email are fresh — they re-resolve to the current asset URLs at send time, so if you’ve replaced a file or updated a URL asset since the original delivery, the customer gets the new version.
The resend does not reset the order’s download counter or expiration. If the order has hit its download limit or expired, the resend email will still arrive, but the links will return your “expired” or “limit reached” message when clicked. To restore access, override the limits on the order page first — see Download limitations.
Bulk resend
If you need to resend emails to many customers at once — for example, after migrating from another app or after a file update — use the bulk send emails tool instead. It walks through every order matching your criteria.
Common issues
- The Resend button is greyed out — usually means the order has no email address. Open the order in Shopify, add an email, then come back and resend.
- The customer still doesn’t receive the resend — the issue isn’t with the resend, it’s with email delivery itself. See Troubleshoot email delivery.
- I disabled Fileflare emails globally — does the resend still work? Yes. The “Disable download emails” setting only suppresses automatic sends. Manual resends always work.
- I want to send to a different email than what’s on the order — Fileflare always sends to the order’s email. Update the email on the Shopify order first, then resend.